Shipping policy

Shipping Policy

Orders are shipped from Hurricane Dixie Leather in Pawnee, Oklahoma.

Ready-to-Ship Orders

Ready-to-ship items are typically processed and shipped within 3–5 business days. You will receive an email with tracking information once your order has shipped.

Custom & Made-to-Order Items

Custom and made-to-order pieces have varying production times depending on the item and our current order volume. Estimated turnaround times will be provided at the time of ordering or listed with the product.

Please note that production time is separate from shipping transit time.

Shipping & Tracking

Orders are shipped using a trackable shipping service. Shipping rates and available shipping methods are calculated at checkout when applicable.

A signature is not typically required for delivery. If you would like signature confirmation added to your shipment, please contact us before your order ships.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, Hurricane Dixie Leather is not responsible for carrier delays or packages that are lost or stolen after confirmed delivery.

If you experience an issue with your shipment, please contact us and we will assist you with the carrier when possible.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error. Once an order has shipped, we cannot guarantee that the shipping address can be changed.

Wholesale Orders

Wholesale shipping costs and arrangements are subject to our wholesale terms and may differ from our standard retail shipping policy.