Refund policy

Refund Policy:

We want you to love your Hurricane Dixie Leather purchase. Please review the following return policy before placing your order.

Online Store Returns:

If you are unhappy with your purchase, please contact us within 14 days of receiving your order to request a return.

Returned items must be unused, unworn, and in their original condition. Customers are responsible for all return shipping costs, and original shipping charges are non-refundable.

Once your return has been received and inspected, we will notify you regarding your refund. Approved refunds will be issued to the original payment method.

Custom & Personalized Orders:

All custom and personalized orders are final sale and are not eligible for returns, exchanges, or refunds.

Because these pieces are made specifically for you, please carefully review all sizing, spelling, colors, design choices, and other order details before placing your order.

Sale & Final Sale Items:

Sale and final sale items are not eligible for returns, exchanges, or refunds.

Damaged or Incorrect Items:

Please inspect your order when it arrives. If your item arrives damaged, defective, or you receive the incorrect item, please contact us as soon as possible so we can evaluate the issue and make it right.

Return Shipping:

Customers are responsible for return shipping costs on eligible returns. We recommend using a trackable shipping service, as Hurricane Dixie Leather is not responsible for returned packages that are lost or damaged in transit.

If the return is due to an error on our part or an item arriving damaged or defective, Hurricane Dixie Leather will cover the appropriate return shipping costs.

Wholesale Orders:

Wholesale purchases are subject to our separate wholesale terms and policies and are not covered by this retail return policy.

Questions:

If you have questions regarding a return or your order, please contact Hurricane Dixie Leather before sending an item back.