A non-refundable deposit is required of all commissioned orders to secure your place in line. We complete each piece in the order they are placed so please plan accordingly and keep in mind that it can take between 4-8 weeks to receive your order. (Depending on the time of year)
Once you place an order for a custom item, we will contact you by email within 7 days for consultation. After we receive all the information we need to create your one of a kind item, we will create an invoice for the remaining balance. This amount will be due before we start working on your order.
Once your order is finished, we will send you a picture of the completed order and a USPS tracking number.
Should you decide to cancel your custom order before we start working on it, the down payment can be exchanged for store credit.
Orders placed online will be shipped within 1-5 business days using USPS Priority mail.
Merchandise may be returned for store credit. To be eligible, they must be returned within 14 days of receipt in their original, unused and unaltered condition. Customer is responsible for return shipping. Store credit will be issued once merchandise has been received and condition confirmed.